My wireless mouse doesn’t have a dongle. Is that correct?
Yes, that’s right. Our wireless products work via Bluetooth. You only need to pair your mouse with your computer once.
Why is the mouse so light?
When using a lighter mouse, you need less force and therefore less muscle tension to move the mouse.
How do I know what size hand I have?
Measure the distance between the edge of your wrist and the tip of your middle finger. If it is less than 16.5 cm, you need size S. If it is greater than 18.5 cm, you need size L.
How can I determine whether my computer has Bluetooth?
Attention: Do not use a Bluetooth dongle at this point, as this will prevent the connection from being established!
My wireless mouse is stuttering / The mouse pointer responds slowly to the screen when I move my mouse. How can I fix this?
This is not due to the mouse, but to the computer. There are often two reasons for this:
How do I connect my wireless Bluetooth mouse to my computer?
How can I change the DPI setting of the mouse?
For wired/wireless mice of medium size: The DPI button is located on the underside of the mouse and is labeled “DPI.” Clicking it once changes the DPI value by 1. For wired/wireless large-sized mice: The DPI button is located behind the left and right mouse buttons.
Do you have an R-Go Break Bluetooth mouse with gray buttons and the Bluetooth function is malfunctioning?
You can obtain a new Bluetooth dongle. Please contact us for more information. Plug this dongle into your computer, turn on the mouse, and press and hold the pairing button for 5 seconds. The R-Go Bluetooth mouse will automatically connect to your computer.