Customer Service
How can we help you? Find your answer quickly and easily on this customer service page.
Refunds and Returns
Need to return a product or want to know the status of your RMA request?
Purchase orders
Once a parcel has been registered with the delivery service, we can no longer make any changes. If you have not yet received a tracking number, please send an email to sales@r-go-tools.com with the updated delivery address as soon as possible. If you do have a tracking number, please contact the relevant delivery service.
- Once an order has been placed, no further changes can be made.
- If the order is already on its way and you have a tracking number, please do NOT accept the delivery. The product will then be automatically returned to us and there will be no return costs.
- If you do accept the delivery, please contact us immediately for further processing.
As soon as we ship your order, you will receive an email with a tracking number.
Send an email with your cancellation to sales@r-go-tools.com as soon as possible. However, there is a good chance that your order has already been processed. In that case, it is best not to accept the delivery, so that the product will be automatically returned to us.
The product page indicates whether a product is in stock or (temporarily) unavailable. Please note: when ordering from abroad, make sure you select the correct warehouse.
You can expect your order to arrive within 2-4 working days for orders within the Netherlands. For orders within Europe or the US, the delivery time is 3-5 days.
You can pay via iDeal, Klarna, PayPal, Giropay and credit card.
Once you have placed an order, you will receive the invoice by email.
Anmelden
Bringen Sie Ihre Angelegenheiten einfach und schnell in Ordnung in Ihrem Konto. Melden Sie sich an oder erstellen Sie ein neues Konto.
- Einfache Anzeige Ihrer Bestellungen und Rechnungen
- Melden Sie Rückgaben oder Reparaturen
- Ändern Sie Ihre Angaben
Technical support
Go to the relevant product page to download the manual or check the FAQ (frequently asked questions) at the bottom of the page to see if your question is answered.
First, consult the manual or FAQ for possible solutions. In the event of a (potential) defect, complete the RMA form.
If you cannot find a solution in the FAQ, please email your question to rma@r-go-tools.com.
Refunds and Returns
Please fill in your bank details on the RMA form. Once we have received your return in good order, we will transfer the amount to the specified bank account number.
- Fill in the RMA form
- Our RMA department will contact you.
- You will receive a DHL return label by email.
- Pack the product securely in its original packaging for return shipment and attach the return label.
- Drop off the package at a DHL Service Point.
- Once we have received the parcel in good order, we will process it as quickly as possible.
- Fill in the RMA form within 30 days. Our RMA department will contact you.
- You return the parcel at your own expense in the original packaging, undamaged.
Once we have received the product in good order, you will receive your refund within two weeks.
You will receive an automatic confirmation of receipt of the RMA form. Once we have received the returned product, it will take a few days to process. If you would like to know the exact status, please email rma@r-go-tools.com. The return should be processed within two weeks.