Customer Service

How can we help you? Find your answer quickly and easily on this customer service page.

Purchase orders

Do you have a question about an order you placed via our webshop?

Purchase orders
Technical support

Do you have a technical question about a (purchased) product?

Tech-support
Refunds and Returns

Need to return a product or want to know the status of your RMA request?

Refunds and Returns

Purchase orders

What are your payment options?

You can pay with Paypal and creditcard.

What are your shipping times?

You can expect your ordered product within 2-4 business days for orders within the Netherlands. For orders within Europe or the US, delivery time is 3-5 days.

How can I keep track of an order?

Once we ship your order you will receive an email containing a tracking number.

Where can I download my invoice?

Once you placed an order you will receive the invoice by email.

Is my product on stock?

The product page shows whether a product is on stock or (temporarily) unavailable. NB When ordering from abroad, please make sure to select the correct warehouse.

How do I change my order?
  1. Once an order is placed, no changes are possible.
  2. If the order is already in transit and you have a tracking number, do NOT accept the delivery. The product will then automatically be returned to us.
  3. If you do accept the delivery, you can fill out the RMA form to return the product to return the product
Can I change the delivery address of a current order?

Once a package has been registered with the delivery service, we cannot change anything. If you have not yet received a tracking number, please send an email to sales@r-go-tools.com a.s.a.p. with the updated delivery address. If you do have a tracking number, please contact the relevant delivery service.

How do I cancel my order?

Please email your cancellation to sales@r-go-tools.com as soon as possible. However, chances are that your order has already been fulfilled. In that case, it is most convenient that you do not accept the delivery, so that the product is automatically returned to us.

Log in

Arrange your affairs easily and quickly in your account. Log in or create a new account.

  • Easily view your orders and invoices
  • Report returns or repairs
  • Change your data
Log in Create an account

Technical support

I can't get my product connected. What to do?

Go to the appropriate product page to download the manual or check the FAQ (frequently asked questions) at the bottom of the page to see if your question is answered.

My product doesn't seem to be working. What to do?

Check the manual or FAQ (frequently asked questions) first for possible solutions. In case of a (possible) defect, fill out the RMA form.

My question is not listed in the FAQ. What to do?

If no solution can be found in the FAQ (frequently asked questions), email your question to technical-support@r-go-tools.com.

Refunds and Returns

How does a return process work?

When you fill out the RMA form you will receive a DHL return label by email. Pack the product to be returned securely and attach the printed return label. Deliver the package to a DHL Service Point.

What are the steps in the return process?
  1. You fill out the RMA form.
  2. You will receive an e-mail with return instructions and a return label.
  3. If no replacement product is chosen, the amount will be refunded as soon as the defective product is returned.
What is my returns status?

You will receive an automatic confirmation of receipt of the RMA form. The processing will take some days. If you would like to know the status, please email rma@r-go-tools.com.

How will I receive my refund?

On the RMA form you fill in your bank details. The moment we receive your return we will transfer the amount to the bank account number provided.

What is my right of withdrawal/what are your cancellation policies?

See general terms and conditions here.

Contact

Our customer service is open from 8:30 a.m. to 5 p.m. (CET)!

Contact us